Business Building
New: Simple Steps to Grow your Contact Lens Practice
Adopting a proactive approach will increase contact lens fitting, and offering products and services that deliver the greatest benefits to a range of patients including children, astigmats and presbyopes can strengthen patient loyalty. Dr Ioannis Tranoudis and Anna Sulley provide their top tips to introduce more of your patients to contact lens wear. READ MORE
The Practice Improvement Toolbox
The Practice Improvement Toolbox has been developed by RPS, in conjunction with Johnson & Johnson Vision Care, and is designed as a resource for the practice owner / manager to gain compliance to operational tasks. The Toolbox contains various performance enhancing documents, templates and forms which are easily implemented into any optometry business to instantly give the practice owner / manager greater control of their operational, sales and service. READ MORE
Employee Development Statement
The Development Statement acts as of a formal short term review and development plan for an employee who is underperforming in a practice Key Performance Indicator (KPI) or statistic. It defines the sales and KPIs that are in need of development, behaviours to be improved and targets to be achieved moving forward. The Development Statement should be completed face-to-face with the employee where feedback on performance is given, and a clear plan of action to improve performance agreed. READ MORE
Coaching Log
The Coaching Log, utilised after the completion of the Development Statement, is used to record details of formal coaching sessions with employees and charts the individual’s sales or KPI improvement progress on a weekly basis. READ MORE
Non-Negotiable Standards Behavioural Agreement
Our template can be used to support the achievement of employee compliance to the operational, sales and service standards that are required to keep your practice operating efficiently. This will ensure patients receive consistently high service levels, as well as driving sales performance. READ MORE
Practice Performance Board
Use our sales performance tool to help engage and encourage your team, covering the daily focus, targets and initiatives to be implemented to drive the sales performance of your practice. READ MORE
